GENERAL TERMS & CONDITIONS

 

ARTICLE 1: GENERAL

The?legal relationship between General Lease SA, with its registered offices in Belgium at 3700 Tongeren, Overhaamlaan 71, listed in the?Register for Legal Entities under number 0431.586.751, is governed by the conditions mentioned above.

The signature of the contract implies unconditional acceptance of these conditions, with the exclusion of any conditions to?the contrary. In case of lease contract, the?signatory is jointly and?severally?liable?for all obligations of the person/entity the?signatory is acting on behalf of. In case of lease contract, the lease?is concluded? at the prices agreed in the first page. Should you have any questions or claims regarding the services provided by General Lease, the products on offer, the Website www.rentacar.be or the applicable general lease conditions, please contact RAC’s customer?service:

Without prejudice to the provisions contained in the applicable general lease conditions regarding the use of the vehicle, the person placing the order and/or signing?the applicable general lease conditions must?be over 18.

 

ARTICLE 2 RIGHT OF WITHDRAWAL

When the lease contract is concluded within one of General Lease’s subsidiary or branch, the right of withdrawal does not apply.

For?distance?and off-premises contracts, the lessee is entitled to exercise their?right?of?withdrawal from the contract within 14 days without providing any reason for it. The withdrawal period ends 14 days from the day?of the conclusion of the contract. When the contract has been fully executed, the right of withdrawal shall end in?all other cases.

In order to exercise their right of withdrawal, the lessee shall inform General Lease’s customer?service by means of a clear statement (for ex. in writing by means of ordinary or electronic letter) of their decision to terminate the contract. This may also be done by means of the form as provided in annex. 2 of Book VI?of?the?Code?of economic law.

For?meeting the?withdrawal?time period, it is sufficient for the buyer to send their notice?of their exercise of the right of withdrawal before the end of the said withdrawal time period.

In case of?exercise?of right of withdrawal,?the lessee shall return the vehicles at the latest within 14 days after informing General Lease of the application of their right of withdrawal at a General Lease office within the working hours of the said branch and in any case not later than the?end-date scheduled in their contract.

A possible reimbursement may be granted once the said vehicle(s) has/have been received and inspected by General Lease in accordance with the procedures provided for in these general lease Conditions.

The lessee shall reimburse for the days of lease taken as well as for any other amounts that may be attributed?to them by application of the general lease Conditions as a result of the use and placing?in?service?of?the vehicle. General Lease underlines the fact that, due to a reduction of the lease time as a result of the right of withdrawal, other lease rates may apply. These lease rates are available on the Website and in General Lease’s subsidiaries; the lessee declares?having?read and?accepted prior to the beginning of the lease contract.

Where appropriate, General Lease may reimburse the lessee using the same method of payment as used by the lessee for the original transaction, unless otherwise expressly accepted by the lessee. In any case, the lessee shall not?be?liable for?any costs for such reimbursement.

Whenever the lessee makes too extensive use of?their right of withdrawal, General Lease reserves the right to reject further orders.

 

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ARTICLE 3: CONDITIONS TO HIRE A CAR

The hirer must be in the possession of a driving licence, valid in the country where the car is hired as well as in all other countries where the vehicle will be used. The driving licence must have been issued by the competent authorities at least 12 months before the start of the hire agreement. In addition to the normal driving licence, an international driving licence is also obligatory if the normal driving licence is written in another language than the language of the country of the hire company or comprises characters that are illegible in the country of the hire company. The international driving licence is only valid if accompanied by the normal driving licence.

The hirer must be in the possession of a valid identity card or passport. The hirer must be older than 18 and in the possession of a valid driving licence for at least 1 year already, if the hirer is younger than 23 a young driver surcharge will be charged. The aforementioned conditions also apply to additional drivers.

The hirer must be in the possession of a valid credit card with the expiry date later than the end date of the hire agreement. For the rental of certain categories of cars, such as luxury cars, 2 credit cards are required.

 

ARTICLE 4: COMMENCEMENT AND TERM OF THE AGREEMENT

The hire/availability only commences after signing the agreement with the jointly checked assessment of damage and the payment of the possible security, the amount of which has been specified on the front of the present agreement, and in case of a hire agreement the owed money. It is only terminated at a time when General Lease has effectively taken receipt of the vehicle, for every start of an additional period of 24 hour a full extra day rate is charged with the exception of the 1 hour grace period after the agreed time of arrival. This can in any case not be considered as a silenced extension of the rental agreement.

The vehicle needs to be returned to the same local agent from where it came and this during the normal opening hours of this local agent, barring an agreement to the contrary agreement for which a one way drop off fee can be charged.

 

The hirer must inform General Lease that the vehicle will be taken across borders. The following countries are accepted by General Lease: Austria, Andorra, Switzerland, Germany, Denmark, Spain, France, Finland, United Kingdom, Greece, Italy, Ireland, Luxembourg, Norway, Portugal, Sweden and the Netherlands.

The hirer must contact the rental location for additional cross border restrictions. A compensation fee of € 4.500 will be applied for the unauthorized drop of the rental vehicle in a country prohibited for cross-border travel.

A compensation fee of € 1.800 will be applied for unauthorized drop-off of the rental vehicle in France, Germany, Luxembourg and the Netherlands.

A compensation fee of € 4.000 will be applied for unauthorized drop-off of the rental vehicle in a country other than the country of rental origin and France, Germany, Luxemburg and The Netherlands.

 

If the vehicle was dropped at another location with General Lease's agreement than with a local agent, the agreement shall continue to run until the moment when General Lease receives a written notification of the hirer, or an appointed party (e.g. the garage owner where the vehicle is dropped) that the vehicle is available at the location in question.

If the vehicle, even with General Lease's agreement, is dropped/left at one of the General Lease branches, outside the opening hours of the branch in question or when the vehicle, even with General Lease's agreement, is left/dropped elsewhere, the hirer shall be liable for the vehicle until the effective receipt by General Lease.

If the hirer wants to extend the hire agreement or wants to enter into a hire agreement after the period of availability he must get in touch with General Lease before the end of the initial agreement to arrange an extension or the new agreement.

In case of late return, General Lease shall consider this as fraud, deception and breach of trust. In any case, the hirer shall owe fixed and irreducible damages for loss of profit and administrative costs of 150 € (exclusive of VAT) in case of a late return starting from the fifth hour to General Lease. To pick up a vehicle left without General Lease's written consent, for whatever reason, the hirer shall be charged a fee to the amount of 1.50 €/Km (exclusive of VAT) with a minimum of 300 € (exclusive of VAT).

After termination of the hire agreement/availability agreement and if the vehicle was not returned, General Lease is entitled to take back the vehicle, at the hirer's expense, wherever it finds it. The hirer gives explicit consent to General Lease's agent to access the land and buildings he uses for this. In case of theft of the vehicle this agreement shall be deemed to run until the hirer has submitted a certificate of complaint deposition to General Lease for theft issued by the authorised police service.

In case of bankruptcy, judicial or extra-judicial liquidation or insolvency of the hirer, General Lease is entitled to consider the hire agreement as terminated by operation of law and without prior notice of default. In this case, the hire fee, where applicable shall be invoiced until this date.

If the vehicle is used in violation of the present agreement, General Lease also has the right to terminate the hire agreement/availability agreement by operation of law and without prior notice of default and demand payment of fixed and irreducible damages to the amount of 10 days hire fee, on top of payment of the fee until the date of this dissolution.

 

ARTICLE 5: CONDITION OF THE VEHICLE

General Lease guarantees that the vehicle is suitable for use on the road and for hire at the start of the hire period. The hirer acknowledges to have taken possession of the vehicle in the condition as specified on the jointly checked damage assessments, fully cleaned and with the safety equipment required by law. On the return of the vehicle the condition of the vehicle is jointly checked again. Any costs to the vehicle to restore it to its original condition at the start of the agreement, including refuelling, are payable by the hirer, possibly limited to the maximum per claim as specified on this hire agreement under the heading "Responsibility", if the application conditions of this limitation have been complied with.

In any case, the compensations applied by General Lease shall not be higher than the "informex" compensations laid down for the determined damage in question. On returning the vehicle with a lower fuel level than at the start of the agreement the renter will be charged with an amount depending on the fuel option chosen at the start of the agreement, see annex to the general terms and condition "Additional information packages" under subtitle "Fuel options". If the vehicle, with or without General Lease's explicit agreement, is returned outside the opening hours of the local agent in question and/or is left elsewhere, if the hirer returns the vehicle in a dirty state, exterior and/or interior, which makes a detailed assessment of the condition of the vehicle not immediately possible or if the hirer does not want to wait for a jointly checked assessment, it is therefore impossible to make a jointly checked assessment when the vehicle is returned and/or left. If the vehicle was left at the hirer's garage with General Lease's permission, he authorises the garage owner to make a jointly checked assessment when picking up the vehicle.

In these cases, when the vehicle is effectively under its management and/or when the vehicle has been sufficiently cleaned, General Lease shall make an assessment of the condition of the vehicle. On determining additional damage to the vehicle and/or if the vehicle is dirty and needs to be cleaned and/or the vehicle is returned with less fuel than on departure, it shall notify the hirer of this in writing together with an estimate of the compensation for these assessments.

If the hirer does not agree with General Lease's repair fees and damage assessments in the aforementioned cases, General Lease must be notified of this in writing within 3 working days upon receipt of General Lease's notification. In the absence of this notification within the specified period the hirer shall be deemed to be in agreement. If the hirer does not agree, the file will be submitted to a jointly agreed car expert who will make a final decision, against which there is no appeal, regarding the determined damage and the related correct repair costs. The costs are payable by the party who is deemed in the wrong or will be divided between the parties as determined by the expert. If available, the expert will base himself on the jointly checked assessments and the photographs taken by General Lease or his agent.

The hirer explicitly accepts to have received the vehicle in a normal state of operation. If this is not the case he has up to 4 working hours after receipt of the vehicle to notify this to General Lease. All mechanical damage to the vehicle which is due to the use of the vehicle and/or mechanical damage to the vehicle which has substantially worsened following use of the vehicle by the hirer shall be charged completely and in full to the hirer. On determining mechanical damage to the vehicle which according to our experts is with certainty due to the wrong use of the vehicle by the hirer, he shall be notified in writing. He then has a period of 3 working days to submit any complaints and to request a counter-appraisal. If there is no reaction he shall be considered liable for the additional damage.

 

ARTICLE 6: SECURITY

General Lease may legally claim the payment by the hirer, when entering into the contract, of a guarantee for which the amount, which shall be specified in the contract, shall be calculated depending on the anticipated period of use of the vehicle, the estimated mileage to be covered, the category of the rented vehicle, the insurance coverage taken out, where appropriate, and the cost of the residual deductibles set out in the contract, the amount of the guarantee being equal to, if theft and/or damage insurance coverage has not been taken out for example, to an amount equal to the maximum liability of the hirer in the event of an accident, or that of the residual value of the vehicle on the date of its disappearance in the event of theft.

The guarantee will be paid by credit card or any other means of payment accepted by General Lease, where the hirer expressly authorises General Lease to debit the amounts due to General Lease in accordance with the provisions of the general conditions and/or particular conditions of the rental contract, including, for example, damages, additional kilometres travelled, additional rental days or a full tank of fuel and deductibles; this shall be debited by means of a credit card issued to General Lease or by any other means of payment accepted by General Lease.

At the end of the rental period, the amount of the guarantee effectively paid to General Lease will be reimbursed to the latter following verification of the full compliance by the hirer of all of its obligations and its payment of all of the amounts owing.

 

ARTICLE 7: USE OF THE VEHICLE

The hirer is responsible for any breach of the contractual provisions as well as the current laws and traffic rules during the hire period. At the police's request, General Lease will submit the hirer's personal details to them. This will be done within the legal context of privacy and protection of personal data.

The General Lease fleet is 100% smoke-free and every car has a sticker with the smoking ban. On returning a car in which smoking was determined, fixed damages of € 250 (exclusive of VAT) will be charged. The vehicle is rented/made available with a view to normal use. In case of a hire agreement with unlimited kilometres, ‘unlimited’ is referred to in the context of normal use or in any case less than 500 km a day and less than 10,000 km a month. If these maximums are exceeded, an additional fee will be owed of € 0.5 (exclusive of VAT) for every extra kilometre, subject to proof of greater damage by General Lease. At the hirer's responsibility, the vehicle may only be used subject to strict observance of current legal and statutory provisions. It is explicitly pointed out to the hirer that our vehicles do not have winter tyres, barring explicit notification to the contrary, and that therefore they may not be used in countries where winter tyres are obligatory during the period that this obligation applies nor in countries where it has been laid down that not using winter tyres during certain periods is at one's own responsibility and/or extensive liabilities have been laid down for not using winter tyres during these periods.

It is prohibited:

Any breach of one of the aforementioned provisions entitles General Lease to terminate the agreement automatically and without any notice of default vis-à-vis the hirer who will not be able to claim any refund of unused hire fee, subject to proof of greater damage. Only the hirer has the right of management of the vehicle during the hire period/period of availability and therefore bears full responsibility for it.

 

ARTICLE 8: MAINTENANCE OF THE VEHICLE

All costs for normal maintenance and repairs are payable by General Lease, all costs due to the hirer's negligence (e.g. engine damage caused by a lack of engine oil or coolant, use of wrong fuel, damage caused by overloading, etc.) are payable by the hirer. The hirer is not allowed to carry out any repairs to the vehicle without General Lease's consent. The hirer must carry out all daily checks of liquid levels prescribed by the constructor like a good administrator and if a maintenance interval is reached, immediately contact General Lease and stop driving the vehicle. These regulations can be consulted for every vehicle in the documents located in the glove compartment.

 

ARTICLE 9: PAYMENTS

In the context of the current hire agreement/availability agreement the hirer owes the following amounts to General Lease:

 

General Lease will not accept any disputes of invoices which aren’t received within 8 days of invoice date.

 

Invoices are payable in cash. For any invoices not paid on the due date, by operation of law and without requiring a prior notice of default, a delayed interest shall be owed of 12% a year as well as irreducible and fixed damages of 10% of the still outstanding amount with a minimum of € 75.

If the hirer pays in a currency other than that used by General Lease (EURO) an exchange rate will apply based on the rates of KBC Bank and increased by a 4% service fee.

 

ARTICLE 10: RISK

People who are contractually entitled to drive the vehicle have third-party liability insurance during the term of the hire/availability in accordance with Belgian legislation. The insurer's recourse is always payable by the hirer.

Damage to the driver's belongings are not insured. The hirer is liable at all times for all own damage to the vehicle regardless of how it happened, subject to damage arising from facts for which an identifiable third party is liable, with a maximum as specified in the agreement under the heading "Responsibility".

A limitation of liability for own damage to the vehicle will only have effect if all obligations arising from the present agreement are correctly respected and is only applicable if this was explicitly specified on the front of this agreement and the price applicable to this option has been explicitly included in the price calculation, also on the front of this agreement. Own damage shall be understood to mean damage to the vehicle and damage to the vehicle caused by theft through no fault of the hirer, collision with an animal, forces of nature, vandalism and terrorism as well as broken glass, accidents without third parties and accidents when the third party failed to stop after causing an accident. The amounts specified under the heading "Responsibility" apply per claim. Damage to the roof and the interior of the vehicle are always payable by the hirer and are unlimited.

The hirer of a EQUIPMENT unit is responsible to bring the unit back in same state as he received it. No compliance will lead to the application of a replacement fee equal to the value of the unit.

The PAI (Personal Accident Insurance) is a driver's insurance which covers the driver in case of injuries or death. Specific terms and conditions are made available to the hirer at the hire station.

 

An administrative fee to the amount of € 40 (exclusive of VAT) is payable by the hirer in case of an accident without third parties or through the hirer's fault. In case of an accident through the hirer's fault in another country, the repatriation is payable by the hirer unless otherwise agreed. If the hirer has any blame in any way in the accident, the agreement shall continue to be in force until the vehicle is available again to General Lease.

 

Damage suffered by General Lease in case of theft is limited to the amount as specified under the heading "Responsibility" on the front of the agreement, barring theft with the original keys and, more generally, theft which was due to the hirer's negligence or not locking the vehicle, is payable in full by the hirer at all times.

If the hirer has taken an additional limitation of liability in case of damage to the vehicle he can also take a further limitation of liability for theft. This further limitation is only applicable if explicitly indicated on the front of this agreement and the price applicable to this option has been explicitly included in the price calculation, also on the front of this agreement.

The validity of the third-party liability insurance as well as the limitations in responsibility for own damage and theft are strictly limited to the hire period/period of availability. Outside of this period, the hirer shall be liable in full for all possible damage to the vehicle and people. The limitations in responsibility for own damage and theft on the part of the hirer are only valid if the hirer meets all contractual obligations as included in this agreement. In case of an accident with the vehicle and the customer/rightful claimant is to blame, he shall have to pay the excess specified in the policy of the WAM-insurance (Third-party insurance motor vehicles Act), the amount of this excess has been specified in the agreement.

 

Products which fall under the name of cdw1, cdw2, tp1, tp2, scdw, twp, zero risk pack, zero risk pack+ partly cover the hirer's responsibility in case of an accident. The end responsibilities of the renter need to be determined per incident and are cumulative. In spite of the fact that the hirer took partial or full coverage of his responsibility any damage?in case of drugs, alcohol or wrong use of the hire car will be chargeable to him.

 

All costs resulting from the renter’s carelessness and/or negligence such as breakdown due to empty fuel tank, wrong choice of fuel, flat or exploded tyre, empty battery, lost keys or keys in the vehicle with locked doors will fully and unconditionally be beard by the hirer.

 

ARTICLE 11: ADDITIONAL OBLIGATIONS OF THE HIRER

In case of an accident, theft and attempted theft, the hirer must immediately report it to the authorised police services and notify General Lease within 24 hours. The notification to General Lease must specify the circumstances, date, location and time of the incident, address of the possible counterparty, the number of the official report and the details of the recording police service. The hirer is not allowed to take any responsibility on the part of General Lease.

If the hirer has still not returned the vehicle 14 calendar days after the contractually laid down end of the contract, barring the cases when not returning the vehicle cannot be charged to him and he correctly notified General Lease of this, the vehicle shall be deemed to have been stolen by the hirer. The hirer shall, if applicable, in addition to the hire fee until that date and the administrative fee specified under article 2, also owe the value of the vehicle to General Lease.

If the hirer is involved in an accident with third parties and he neglects to duly fill out and sign a "statement of facts" or submit an official report of the authorised police service, this hirer will not only have to pay the excess specified in the WAM insurance referred to in article 8 in fine of these conditions but also a fee for additional administrative costs to the amount of € 250 (exclusive of VAT), without prejudice to possible court costs. If, in the absence or submission of the aforementioned "statement of facts" or official report, General Lease has doubts whether third parties were involved in the accident, it is entitled to request a statement of honour of the hirer. If said statement of honour is not provided, the claim in question shall be handled as an accident without third parties. In any case, the hirer shall be fully liable for all damage to the vehicle if he provided false information when concluding the agreement. The hirer is fully liable for violations and crimes he committed during the hire period. He shall in any case declare to the competent authorities that he does not use the vehicle for General Lease's account and he shall explicitly indemnify General Lease. As the case may be, the hirer is obliged to notify any third party of General Lease's right of ownership to the vehicle.

 

ARTICLE 12: GENERAL

If the vehicle is no longer suitable for use as a vehicle during the hire period, the Hirer must notify General Lease by calling the emergency number 0032 (0)12 39 09 40. General Lease has the choice between replacing the vehicle or carrying out a repair. In case of engine trouble or an accident, apart from engine trouble or an accident through General Lease's fault or negligence, the hirer cannot claim damages or a replacement car.

 

ARTICLE 13: PROTECTION OF PERSONAL DETAILS

During the processing of the reservation and the handling of the agreement, a number of personal details are requested. All requested information must be provided to draw up the hire agreement. General Lease – General Lease NV, established at Overhaemlaan 71, 3700 Tongeren, registered in the CBE under number BE0431.586,751 is responsible for processing this information.

 

In accordance with the Personal Data Protection Act of 1992, the hirer has the following rights regarding his personal details: right of information concerning the destination of this data, right to questioning the processor of this information, right of access to the data, right of correction, right of opposition and right of removal after expiry of the term required for the notified objective. The hirer must submit a written request for this together with proof of his identity.

 

ARTICLE 14: VALIDITY

The invalidity or impossibility of one of the provisions shall not compromise these conditions.

 

ARTICLE 15: JURISDICTION

These conditions are governed by Belgian law. All disputes arising from the execution or the interpretation of the present agreement, if entered into with companies, traders or practitioners of liberal professions fall under the exclusive jurisdiction of the courts of the judicial district Antwerp, department of Tongeren. If the present agreement was entered into with a private consumer, the territorial jurisdiction will be settled in accordance with the provisions of article 624, 1°, 2° and 4° of the Judicial Code.

 

ARTICLE 16: LANGUAGE

These general terms and conditions have been drawn up in the language of the agreement. If requested, a French/Dutch/English version is available at the branch on simple request. These general terms and conditions are also available in the aforementioned languages on our website.

 

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ADDITIONAL INFORMATION PACKAGES – ANNEX OF TERMS AND CONDITIONS

 

General information:

- In case of damage or theft an administration cost of €40 is applied in addition to the non-waivable excess.

- All mentioned prices for which the validity is expressed are subjected to changes without prior notice before the start of the rental agreement.

- A safety kit consisting of a safety triangle and safety jacket is required by law and is provided in all vehicles. Missing elements of a safety kit at time of return will be charged to the customer

- Some products are not available to drivers younger than 25 years old.

- Some products are only available in participating stations

 

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• CDW1 COLLISION DAMAGE WAIVER

CDW1 collision damage waiver is not an insurance. It is a waiver of a renter’s

responsibility for damage in case of accident, fire or vandalism to the rental vehicle excluding tires and windshield. If CDW1 is declined by the renter, he will be responsible for the full value of the damage to the rental vehicle. Purchasing CDW1 reduces the renter’s responsibility to a deductible ranging between €850 and €2000 for a daily fee ranging between €7.49 and €25.75 depending on the car type and length of rental, as mentioned on the front of the rental agreement The daily fee excludes VAT and local surcharge. In case of violation such as alcohol, drugs or any other misuse as stated in the T&C’s, the renter stays responsible for the full value of the damage.

 

• TP1 THEFT PROTECTION

TP1 is not an insurance. It is a theft protection that reduces a renter’s responsibility for theft and/or damage caused in case of theft attempt to the rental vehicle or any of its parts. If TP1 is declined by the renter, he will be responsible for the full value of the rental vehicle in case of theft or theft attempt. Purchasing TP1 reduces the renter’s responsibility to a deductible ranging between €850 and €2000 for a daily fee ranging between €5.06 and €17.54 depending on the car type and length of rental, as mentioned on the front of the rental agreement. The daily fee excludes VAT and local surcharge. In case of negligence such as not having taken measures to ensure the rental vehicle’s safety and security, the renter stays responsible for the full value of the loss.

 

• PAI1 PERSONAL ACCIDENT INSURANCE

The PAI Personal Accident Insurance is an insurance covering the driver (excluded from the mandatory third party liability). The PAI covers body injury or death caused by an external element to the body itself during the use of the rented motor vehicle. In case of body injury the PAI compensation covers covers medical care and in case of death funeral costs. ?The cover is limited up to a maximum of €495.787 per claim.

Several exclusions apply such as involvement in car races, legal reasons, … The full T&C’s are available at the rental station and need to be signed by the driver when purchasing this product.

The price of PAI ranges from €2,10/day up to €4,2/day. The daily price excludes VAT and local surcharge.

 

• SLP THIRD PARTY LIABILITY

Third party liability insurance is always included as imposed by Belgian law. In case of an accident with the vehicle and the customer/rightful claimant is to blame, he shall have to pay the excess specified in the policy of the WAM-insurance (Third-party insurance motor vehicles Act), the amount of this excess has been specified in the agreement.

 

• TWP TIRES AND WINDSHIELD PROTECTION

TWP tire and windshield protection waives the renter’s responsibility for any damage to tires and windshield of the rental vehicle to zero. Purchase of TP1 Theft Protection and CDW1 collision damage waiver is conditional for renters to qualify for this product. TWP ranges between €1.20 and €4.00 per day depending on car type and length of rental . Daily fee excluding VAT and local surcharge. In case of violation such as alcohol, drugs or any other misuse as stated in the T&C’s, the renter stays responsible for the full value of the damage.

 

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• ZERO RISK PACK – SCDW + TP2 + TWP

ZERO RISK PACK is a protection product that includes SCDW, TP2 and TWP resulting in an excess of zero except if expressly mentioned on the rental agreement for damage in case of accident, fire or vandalism and/or theft or an attempt of theft of the rental vehicle or any of its parts . Purchase of TP1 Theft Protection and CDW1 collision damage waiver is conditional for renters to qualify for this product. ZERO RISK PACK ranges between €6.56 and €23.72 per day depending on car type and length of rental, as mentioned on the front of the rental agreement . Daily fee excluding VAT and local surcharge. Third party liability excess and administration costs are reduced to zero except if expressly mentioned on the rental agreement. In case of violation such as alcohol, drugs or any other misuse as stated in the T&C’s, the renter stays responsible for the full value of the damage. In case of negligence such as not having taken measures to ensure the rental vehicle’s safety and security, the renter stays responsible for the full value of the loss.

 

• ZERO RISK PACK+ – SCDW + TP2 + TWP + PAI

ZERO RISK PACK+ is a protection product that includes PAI, SCDW, TP2 and TWP resulting in an excess of zero for damage in case of accident, fire or vandalism and/or theft or an attempt of theft of the rental vehicle or any of its parts except if expressly mentioned on the rental agreement. For the policy of PAI, please see section PAI. Purchase of TP1 Theft Protection and CDW1 collision damage waiver is conditional for renters to qualify for this product. ZERO RISK PACK+ ranges between €8.66 and €25.82 per day depending on car type and length of rental, as mentioned on the front of the rental agreement as mentioned on the front of the rental agreement . Daily fee excluding VAT and local surcharge. Third party liability excess and administration costs are reduced to zero except if expressly mentioned on the rental agreement . In case of violation such as alcohol, drugs or any other misuse as stated in the T&C’s, the renter stays responsible for the full value of the damage. In case of negligence such as not having taken measures to ensure the rental vehicle’s safety and security, the renter stays responsible for the full value of the loss. PAI coverage will not intervene in the cases stated above.

 

 

 

Reduces excess of TP1 THEFT PROTECTION to zero except if expressly mentioned on the rental agreement. Purchase of TP1 Theft Protection and CDW1 collision damage waiver is conditional for renters to qualify for this product. TP2 Cost per day ranges between €1.20 and €5.20 depending on car type and length of rental, as mentioned on the front of the rental agreement Daily fee excluding VAT and local surcharge. In case of negligence such as not having taken measures to ensure the rental vehicle’s safety and security, the renter stays responsible for the full value of the loss.

 

 

 

Reduces excess of CDW1 to partial amount ranging between €300 and €850. Purchase of TP1 Theft Protection and CDW1 collision damage waiver is conditional for renters to qualify for this product. Collision Damage Waiver (CDW2) ranges between €11.67 and € 21.67 per day depending on car type and length of rental . Daily fee excluding VAT and local surcharge. In case of violation such as alcohol, drugs or any other misuse as stated in the T&C’s, the renter stays responsible for the full value of the damage.

 

 

 

Reduces the renter’s responsibility for damage in case of accident, fire or vandalism to the rental vehicle to ZERO except if expressly mentioned on the rental agreement. This products includes TWP tire and windshield protection. Purchase of TP1 Theft Protection and CDW1 collision damage waiver is conditional for renters to qualify for this product. SCDW rates range from € 5.8 to €20.5 per day depending on car type and length of rental, as mentioned on the front of the rental agreement Daily fee excluding VAT and local surcharge. Third party liability excess and administration costs are reduced to zero except if expressly mentioned on the rental agreement. In case of violation such as alcohol, drugs or any other misuse as stated in the T&C’s, the renter stays responsible for the full value of the damage.

 

 

 

The renter has to return the car with the same level of fuel as at departure except if he has chosen the the option "Prepaid fuel". In this case the renter will pay a fee for the fuel as mentioned on the front of the rental agreement and he will not have to return the vehicle with a specific level of fuel.

In case the renter does not choose the "Prepaid fuel " option and the level of fuel is lower at return than at departure he will be considered has having automatically chosen the "Fuel Service" option.

In the latter, he will bear the difference in volume between departure and return at the official fuel price plus a service fee equal to 30% on the official fuel price and a fix tank fee of €10.

 

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National one way rentals (between General Lease NV stations) are free of charge except if mentioned otherwise in the rental agreement. International one-way rentals are subject to specific terms and conditions which are available at participating rental stations.

 

Dorien Vervloet

diëtiste bij Body2Win
Hartelijk dank voor de service die jullie aanbieden. Ik heb reeds in vorige bedrijven leasewagens gekregen en ik merk een ontzettend opvallend verschil. Als ik een vraag heb i.v.m. mijn wagen, dan krijg ik meteen feedback en wordt niet van de ene dienst naar de andere gestuurd. Bedankt !

Danny Uyttersprot

particulier
Ik was heel positief verrast over het professionalisme en de gedrevenheid waarmee elk van de verschillende Rent A Car-medewerkers hun job uitoefenden, steeds met een maximale klanttevredenheid als belangrijkste doelstelling. Proficiat !

Jean-Michel Basimbizi

CEO van Enjoy Crew
Ik wil graag het team van Rent A Car Elsene bedanken voor hun kwaliteitsvolle service en de vriendelijke houding van iedere medewerker. Bovendien voorzien ze me steeds van een recent voertuig aan een vaste prijs, waardoor ik mijn budgetten makkelijk kan beheren (geen extra belastingen, onderhoud, een pechverhelping en vervangwagen indien nodig?). Ik ben van mening dat Rent A Car het beste autoverhuurbedrijf van het land is.
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