Frequently Asked Questions

We have presented the most frequently asked questions in a clear overview. In this way, you can easily find an answer to your query.

• Car hire with Rent a Car
  
  • What are the opening times of the branches?
  • How much fuel has to be in the car when I return it?
  • I left something in the car. What should I do?
  • I am not very satisfied with a particular aspect of your service. Who should I contact?
  • The car has been stolen. What should I do?
  • What are the conditions for renting a car?
  • From what age can I hire a car from Rent a Car?
  • Can other people also drive my hire car?
  • Can I take a Rent a Car vehicle abroad?
  • Can I take my driving test in a Rent a Car vehicle?
  • What documents do I need?
  • Can payment be made at one location and the car rented at another?
  • Can somebody else pay for the hire car?
  • Can I tow another car with a Rent a Car vehicle?
  • Is there a limit on the number of kilometres?
  • Driving offences
• Reservations
  
  • How do I find the nearest Rent a Car location?
  • How do I make a reservation?
  • What information do I have to provide?
  • Can I reserve more than 1 car?
  • Can I extend my reservation?
  • Where is the nearest Rent a Car branch?
  • How much is the rental fee?
  • Do I receive a confirmation of my online reservation?
• Insurance
  
  • Am I insured for third-party liability?
  • Can insure myself against damage to the car - CDW?
  • Wat te doen bij pech onderweg?
  • Wat te doen bij schade aan het voertuig?
• Return of the vehicle
  
  • Can I return my vehicle outside opening times?
  • Do I get a refund if I return the car earlier than expected?
  • What happens if I bring back the car late?
  • Is the deposit reimbursed when the car is returned?
• Financial
  
  • Who do I contact for questions about my invoice?
  • When do I have to pay my invoice?
  • Payment methods